We have reached a significant milestone in our journey towards operational excellence – Islet Group has successfully completed ISO 9001:2015 certification. The ISO 9001:2015 standard is a globally recognized framework for implementing a Quality Management System (QMS).
Obtaining ISO 9001:2015 certification highlights our commitment to deliver high-quality products and services, improving operational efficiency and increasing customer and employee satisfaction. In addition, continuous improvement is ensured through regular internal and external audits.
With the decision to start the ISO 9001:2015 certification process, a preparation period was launched with the ultimate goal of not only meeting the minimum requirements of the standard but also to conduct an assessment of our organization and processes, and to identify areas where we could be more efficient and transparent. During 2023, we conducted a comprehensive review of all areas of our organization to establish transparent, consistent, and easy-to-follow processes and we prepared related documentation. Being ISO 9001:2015 certified brings value also to our customers and partners.
ISO certification showcases our commitment to operational excellence. At the heart of Islet’s operations is the dedication to quality, ensuring that we can provide the best possible service to our clients at all times. To support our growth, our robust risk and change management system allows us to adapt and evolve in the ever-changing business landscapes.
What does ISO 9001:2015 certification mean in practice?
ISO 9001:2015 certification symbolizes a company’s commitment to quality. Islet is dedicated to delivering services and products at the highest possible level of quality. Our proactive risk and change management approach help anticipate and manage potential challenges effectively.
In terms of efficiency, the ISO certification means that we have clear and measurable quality objectives. Our internal processes have been streamlined to continuously reduce redundancy and improve productivity. This is further reinforced by efficient resource planning which ensures optimal utilization of our resources.
Lastly, the certification also stands for continuous improvement. We regularly monitor our performance to make necessary adjustments. In addition to this, we regularly measure customer and employee satisfaction and take decisive actions based on the feedback received, continuously improving the services and enhancing the satisfaction.
Our focus on efficiency ensures that we operate at our best at all times. Most importantly, we are committed to continuous improvement. We listen, learn, and adapt based on the customer and employee feedback. This isn’t just about meeting standards, but about always improving and striving to exceed customers’ and employees’ expectations.
If you’re interested in how our ISO 9001:2015 certification can benefit your company or need more information, please contact:
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