Start­ing small and cel­e­brat­ing suc­cess fos­ters con­tin­u­ous improvement

Islet News asked UPM’s Direc­tor, Glob­al IT Ser­vices for Adhe­sive Mate­ri­als, Ayan Saha, about align­ing ser­vice design with busi­ness goals, inte­grat­ing sus­tain­abil­i­ty and fos­ter­ing a cul­ture of con­tin­u­ous improve­ment. Ayan also revealed what tech trend he believes will impact ser­vice design in the near future.