Säästö­pank­ki accel­er­ates knowl­edge-based man­age­ment with Islet’s support

Säästö­pankkiryh­mä (Sav­ings Bank Group) is break­ing down old struc­tures and in recent years has switched to trans­par­ent report­ing and ana­lyt­ics that gen­uine­ly sup­port its busi­ness. Islet’s experts are con­stant­ly work­ing with busi­ness­es to define a uni­form, knowl­edge-based man­age­ment mod­el, and imple­ment­ing suit­able solu­tions, one of the keys being a com­pre­hen­sive Pow­er BI report­ing envi­ron­ment. Thanks to the solu­tion, the entire Sav­ings Banks Group and its more than 1,400 employ­ees will have vis­i­bil­i­ty into data and key fig­ures – rais­ing the speed of deci­sion-mak­ing to a whole new level.

Base­line

Just a few years ago, Sav­ings Bank’s report­ing was based on frag­ment­ed sys­tems and process­es that were dif­fi­cult to man­age. The data lacked trans­paren­cy, and the bank did not have direct access to crit­i­cal infor­ma­tion or its cal­cu­la­tion bases. Report­ing was lim­it­ed, and the infor­ma­tion was updat­ed too rarely. The nec­es­sary data extrac­tion had to be ordered man­u­al­ly, the doc­u­men­ta­tion was incom­plete and the dif­fer­ent units received con­flict­ing infor­ma­tion. This sit­u­a­tion sig­nif­i­cant­ly slowed down deci­sion-mak­ing and made it dif­fi­cult to uti­lize more exten­sive analytics.

The Sav­ings Bank’s goal was to gen­uine­ly take con­trol of data and ensure that every employ­ee can utilise reli­able infor­ma­tion in their own work. The com­mon vision is to build a strong foun­da­tion for future knowl­edge-based man­age­ment, where data is an active part­ner in the busi­ness, not just a pas­sive object of reporting.

Solu­tion

Islet works in con­tin­u­ous coop­er­a­tion to define busi­ness needs and goals togeth­er with Sav­ings Bank’s key per­son­nel. The coop­er­a­tion has con­tin­ued for sev­er­al years, dur­ing which solu­tions have been built in stages for dif­fer­ent areas of busi­ness. Invest­ments in change man­age­ment are made all the time: active com­mu­ni­ca­tion chan­nels in Teams, prac­ti­cal video record­ings and sep­a­rate­ly appoint­ed “data couri­ers”, oper­at­ing in bank branch­es, are used.

From a tech­ni­cal point of view, Islet has imple­ment­ed a com­pre­hen­sive report­ing and analy­sis envi­ron­ment that includes more than a hun­dred seman­tic mod­els, clear visu­al views, and advanced row-lev­el secu­ri­ty (RLS). In addi­tion, the man­age­ment mod­el, devel­op­ment prac­tices, oper­at­ing meth­ods and pub­lish­ing process­es of the Pow­er BI envi­ron­ment are an essen­tial part, guar­an­tee­ing con­tin­u­ous qual­i­ty. The solu­tion lever­ages data from the Snowflake-based data plat­form, which pro­vides reli­able and con­sis­tent data for all data needs.

Ben­e­fits

Thanks to the solu­tion, Sav­ings Bank has achieved, among oth­er things, even bet­ter cus­tomer under­stand­ing: com­bined and high-qual­i­ty data improves cus­tomer under­stand­ing and enables more effi­cient knowl­edge-based man­age­ment. For cus­tomers, this is reflect­ed in improved and more per­son­al ser­vice, as the bank’s employ­ees now have an up-to-date and com­pre­hen­sive under­stand­ing of cus­tomer needs and sit­u­a­tion. This helps pro­vide cus­tomers with tru­ly tai­lored solu­tions and speeds up transactions.

Deci­sion-mak­ing has become sig­nif­i­cant­ly faster, as up-to-date data is avail­able at all times, short­en­ing the con­trol cycle of sales and cus­tomer ser­vice from weeks to hours.

A strong and scal­able foun­da­tion for the future has been cre­at­ed: the same knowl­edge base sup­ports busi­ness report­ing, pre­dic­tive ana­lyt­ics and AI-based solutions.

Next steps

The world of knowl­edge-based man­age­ment is nev­er com­plete, and our close coop­er­a­tion con­tin­ues. New solu­tions are con­stant­ly being imple­ment­ed for busi­ness needs. The goal is to fur­ther strength­en the cus­tomer under­stand­ing and the role of pre­dic­tive ana­lyt­ics, and pro­vide cus­tomers with tai­lored services.

- — -

The Sav­ings Bank Group (Säästö­pankkiryh­mä) has been pro­mot­ing the finan­cial well-being of indi­vid­u­als and com­mu­ni­ties for more than 200 years. The Sav­ings Bank Group wants to be known for its courage, exper­tise and pas­sion for excel­lent cus­tomer work. The Sav­ings Bank Group con­sists of the local Sav­ings Banks around Fin­land and the Sav­ings Bank Cen­tre. In addi­tion to com­pre­hen­sive retail bank­ing ser­vices, the group offers its clients invest­ing, home exchange, and insur­ance ser­vices. The Sav­ings Bank Group’s oper­a­tions are strong­ly char­ac­terised by respon­si­bil­i­ty, cus­tomer prox­im­i­ty and local­i­ty. The group dis­trib­utes part of its results to the well-being, edu­ca­tion and research of the local community. 

Con­tact for more info:

#Säästö­pank­ki #data #ana­lyt­ics #Microsoft #Power­BI #report­ing