Ser­vi­ca opti­mized order pro­cess­ing with mobile user interface

In 2017, Ser­vi­ca imple­ment­ed a new mobile user inter­face for order pro­cess­ing that was devel­oped by Islet. This UI5 tech­nol­o­gy based appli­ca­tion, inde­pen­dent of the device type, replaced pro­cure­ment sys­tem and bar­code read­er devices which were at the end of their life­cy­cle. With this new mobile user inter­face, employ­ees choose ordered prod­ucts on a tablet or mobile phone to the ware­house with­out man­u­al bar­code scanning.

The new user inter­face sim­pli­fied work and accel­er­at­ed order process. It also sig­nif­i­cant­ly increased data qual­i­ty since two sep­a­rate sys­tems were merged into a cen­tral­ized one. Now all the nec­es­sary data is processed in one ERP sys­tem where the data is updat­ed in real-time. 

Ser­vi­ca has reduced time to place orders and sim­pli­fied their over­all sys­tem archi­tec­ture in the project exe­cut­ed with Islet. Data relat­ed to prod­uct avail­abil­i­ty and pos­si­ble back order noti­fi­ca­tions update in real-time when pro­cess­ing an order. Con­fir­ma­tions are deliv­ered elec­tron­i­cal­ly to hos­pi­tal depart­ments. With real-time infor­ma­tion, the per­son plac­ing an order can more care­ful­ly plan the deliv­ery time and be sure that all the crit­i­cal instru­ments and sup­plies are always avail­able at the hos­pi­tal. Unnec­es­sary admin­is­tra­tive work has also dimin­ished sub­stan­tial­ly due to the sys­tem consolidation. 

User expe­ri­ence of the new order pro­cess­ing inter­face has been pos­i­tive. Devices are easy to car­ry dur­ing change of loca­tion and plac­ing orders has been sim­pli­fied. Inter­face scales up to dif­fer­ent devices for exam­ple mobile phones and com­put­ers. Com­pared to ear­li­er bar­code read­ers, these new mobile devices are mul­ti-func­tion­al, cheap­er and eas­i­er to repair and replace if need­ed. This way, it is ensured that orders are always placed on time.

Accord­ing to Ser­vi­ca, Islet’s strengths are in deliv­er­ing solu­tion as promised. Dur­ing the project, Ser­vi­ca could trust the tar­gets were achieved on time. With the new mobile appli­ca­tion, Servica’s order-to-deliv­ery process is more effi­cient and bet­ter ser­vice can be offered to their customers. 

“The new mobile user inter­face and sys­tem devel­op­ment imple­ment­ed with Islet dig­i­tal­ized our fill­ing service’s order-to-deliv­ery process, enabled real-time data and sim­pli­fied our sys­tem archi­tec­ture.”
Pasi Savolainen, IT Man­ag­er, Servica