ISLET­TER HIGH­LIGHT: Marko Tuomela, Ser­vi­ca Oy

THROUGH ISLET BINOC­U­LARS: MARKO TUOMELA, LOGIS­TICS MAN­AG­ER, SER­VI­CA OY

Tell us a lit­tle bit about yourself

I live with my fam­i­ly in Siil­in­järvi. Up until now, my spare time has been most­ly spent with the hob­bies of my three chil­dren. Now that the eldest kids are already more inde­pen­dent, I have more time for my own hob­bies, run­ning, ski­ing and out­door activ­i­ties. I was ski­ing last win­ter almost 500 kilometers.

In what kind of orga­ni­za­tion do you work and what is your role there?

Ser­vi­ca Oy pro­vides its own­ers with food ser­vices, clean­ing and equip­ment main­te­nance, build­ing tech­nol­o­gy and prop­er­ty main­te­nance as well as logis­tics ser­vices in health­care sec­tor. We employ about 90 peo­ple in logis­tics ser­vices and have a turnover of 20 mil­lion euros. The largest unit is the cen­tral ware­house, from which we sup­ply mate­r­i­al to almost all of North­ern Savo. The largest prod­uct seg­ment in cen­tral stock is health­care sup­plies. Ser­vi­ca’s logis­tics also oper­ate with­in Pohjois-Savo health­care dis­trict inter­nal mate­r­i­al and patient transportation.

In my role as Logis­tics Man­ag­er, I am respon­si­ble for man­ag­ing the logis­tics sup­ply chain and devel­op­ing ware­hous­ing and trans­porta­tion process­es. I am also respon­si­ble for logis­tics cost mon­i­tor­ing and cus­tomer satisfaction.

What is the best part of your work?

The best thing about the job is when we are able help the client suc­ceed in their own field. Being able to inter­act with peo­ple and solve com­mon chal­lenges gives the spark. Suc­cess sto­ries are reward­ing and it is also impor­tant for me to move for­ward and devel­op. I think that if you always play it safe, you’re not brave enough. Some­times you just have to dare, even if you don’t know the next step. I feel like I’m doing mean­ing­ful work.

To which direc­tion is your field developing?

The munic­i­pal­i­ties have the objec­tive of com­bin­ing ser­vices. Automa­tion and robot­ics are seen as a great poten­tial to our indus­try. New tech­nolo­gies increase safe­ty as well as effi­cien­cy. How­ev­er, in the hos­pi­tal world, effi­cien­cy alone can­not go beyond defin­ing patient and infor­ma­tion secu­ri­ty to the required lev­el. It must be remem­bered that in a hos­pi­tal set­ting, the final cus­tomer is the patient.

What is your organization’s key mes­sage to its stake­hold­ers and customers?

We are a sup­port-ser­vice com­pa­ny and our mis­sion is to free our cus­tomers to make their own core exper­tise. Our goal is that our cus­tomers and own­ers could suc­ceed in their work the best pos­si­ble way while we are devel­op­ing effec­tive oper­at­ing mod­els. There has been a lot of dis­cus­sion about labor short­ages in fields that are crit­i­cal to soci­ety. With­out these work­ers, soci­ety will not cope and there­fore, work well-being and the devel­op­ment of oper­at­ing mod­els and con­cepts in order to keep the big pic­ture running.

How does your orga­ni­za­tion retain top tal­ents and what makes your orga­ni­za­tion a great place to work?

We have invest­ed in work­ing meth­ods and tools. Engag­ing peo­ple in dif­fer­ent ways is also a high pri­or­i­ty, and we strive to keep peo­ple moti­vat­ed and con­tent. There is clear­ly a labor short­age in cer­tain jobs in our indus­try, which is why we need to pay extra atten­tion to work sat­is­fac­tion. We have had good job sat­is­fac­tion results through­out the orga­ni­za­tion. We have suc­ceed­ed in cre­at­ing com­fort­able work atmos­phere and invest­ing in man­age­r­i­al work by pro­vid­ing train­ing and ori­en­ta­tion not for­get­ting con­sis­ten­cy in suc­cess and pay­ing atten­tion to man­ag­er well-being.

How would you describe the part­ner­ship with Islet?

We have been very pleased. The coop­er­a­tion with Islet has been going on since 2015, dur­ing which we have devel­oped a sys­tem that meets our needs and suc­ceed­ed in devel­op­ing good response times. As a part­ner, Islet has the flex­i­bil­i­ty and agili­ty to make quick moves when the sit­u­a­tion calls for it.ISLET

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